For 35 years, I have provided IT support for law and consulting firms, defense contractors, manufacturing and retail companies, ensuring they have secure, dependable technology handled by someone they can trust so they can focus on their work, not computer issues.
I have led major projects from email migration to phone system implementation, backup systems to data management, office moves, and all manner of local and wide area network security. I also have trusted vendors I can bring in to support telephone systems, databases, internet services, and equipment acquisition.
- Complete update of all PC & network systems.
- Implement local and remote backup systems.
- Manage technology move to new offices.
- New hosted phone system.
- Ongoing support & upgrades.
- Migration from in-house email to cloud-based Office365 email services.
- Upgrade network services from Windows2003 to Windows2012.
- Ongoing support & upgrades.
Chistolini & DeSimone Law Firm, PC
- Migrate email & applications to Office365.
- Implement remote & local backup system.
- Setup secure office WiFi access.
- Migrate phones to remote hosted system.
- Replace old PCs.
Gentle Landing Midwifery: Womens Health Center
- Complete network buildout in new birth center.
- Establish secure office network platform.
- Local & Cloud based backup system.
- Cloud-based email and file sharing.
- Ongoing support & upgrades.
- Spa management system (selection & implementation) for 3 locations.
- Designed & implemented centralized call center.
- Corporate VPN rollout connecting 3 locations.
- Email system migration to cloud based Office365 to increase reliability and reduce onsite technology footprint.
- Combined local and cloud-based data security system rollout.
- Ongoing support, upgrades and migration to new technologies when appropriate.
- Selection and setup of technology platform for front desk & back office support.
- Cloud-based email and file sharing.
- Cloud-based spa management software migration.
Applied Systems Consulting Inc
- Assistance with IT projects at Boston area businesses ranging from law firms to manufacturing.
Thales Visionix (formerly Intersense)
- Implemented Linux-based network platform.
- Managed move of IT services to new office.
- Upgraded corporate systems to MS Small Business Server 2011.
- Ongoing support and migration to appropriate new technology.
- Support in-house IT staff
- Ongoing IT strategy and operations.
- Managed transition to new corporate systems infrastructure after buyout by Technetics.
Onsite inspection and documentation of systems and processes in preparation for Sarbanes-Oxley IT audits across multiple locations in the South & Midwest.
Nextera, Inc
Managed team of 6 in corporate headquarters of national consulting firm. Provided corporate-wide IT strategy, systems, support services for all Nextera business units. Provided direct support for staff and systems in Boston, New York City, and Rochester offices.
- Built and managed a fast-response team of network engineers, software support specialists, and computer applications staff. Team recognized for offering quick solutions, anticipating and preventing problems.
- Managed successful build out of IT services in new office space to combine suburban offices to a single Boston location.
- Managed project and budget; wrote specs; chose and coordinated vendors; designed and built out computer room and network infrastructure.
- Provided billable services to Nextera clients, including IT consulting, support, vendor management, equipment and software acquisition, and system implementation.
- Planned, configured and deployed new company-wide telecommunications system without interrupting company's daily workflow.
- Improved productivity of remote office staff by designing and deploying company-wide Virtual Private Network, securely connecting all Nextera locations and home offices.
- Improved reliability of all critical enterprise information services by migrating them to a secure hosting center with backup power, redundant Internet access and 24/7 server monitoring.
- Supported the creation of one central SQL-based accounting platform to replace the jumble of existing systems.
- Migrated email to cloud based system.
- Ongoing IT support.
Symmetrix, Inc.
Supported consultants, developers, administrators working with clients across U.S., Europe, Japan. Built and managed multi-platform computing and communications environment, helping company grow to 140 employees in two years.
- Created staff-wide communication between UNIX workstations, DOS/Windows computers, Macintosh desktops and laptops, using Ethernet, Token-Ring and AppleTalk network topologies.
- Installed, maintained, upgraded phone and voice mail systems. Integrated phone and network systems with Nextera systems after 1997 acquisition of Symmetrix.
- Managed successful design, build-out and move to new office space with zero staff downtime.
- Developed and managed $700K yearly budget for all IT-related acquisitions and services.
- Formed hardware-software support team of three that earned a reputation for completing tasks before the requests were made.
Tabloid Newspapers, Inc
Acquired and supported new computer technology for group of weekly newspapers. Moved proprietary publishing systems to Macintosh-based system; developed multi-user accounting; implemented new in-house circulation management system. Audited weekly press run of 160,000 copies for quality and accuracy.